You have 28 days from the date of purchase to return your item(s) for a refund. To be eligible for a refund, all returned item(s) must be in a new and resalable condition. This means they must be:

• Unworn and unused.
• Returned in their original packaging, including the original tags still attached.

If you are returning shoes, please place them in another box or bag and do not affix any labels or tape directly to the original shoe box.

All goods will be inspected on their return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We will not be responsible for any items that are returned to us by mistake. .

We cannot refund any customs duties, tariffs, or local taxes you paid to your country's government to receive your order. These charges are collected by your government's customs and border authority, not by our business. To claim a refund on these fees, you must contact the relevant government agency in your country directly. We are unable to assist with this process.

By placing an order with us, you accept these terms. We recommend that customers familiarise themselves with their country's import regulations and potential refund processes before purchasing. Please add a note with your order name and order reference so this can be identified and processed on receipt

You are responsible for all shipping costs associated with returning an item to our UK facility. The refund we issue will only cover the original cost of the item(s) Please mark the parcel as 'Return – unwanted GB goods' and send it to:
Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA United Kingdom