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Delivery Options
Courier
Delivery Time
Cost
USA Delivery
FedEx
2-4 working days
$20
USA Delivery over $200
FREE
Standard UK over $84
Royal Mail
5-7 working days
Standard UK Delivery
$7
UK Express Delivery
1-2 working days
$14
Standard and international delivery times may increase by 48 hours during busy times such as Back to School, Sale, Black Friday Event and Christmas. During these unprecedented times, we are doing our utmost to maintain our standard delivery times, but please note, some deliveries may be subject to minor delays.
USA Delivery is $20.
Duty (or customs tariffs) is set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer separately upon receipt of their order.
All of our international orders are fully tracked and shipped by FedEx with a delivery window of 2-4 working days to the USA. A signature is required upon delivery.
Please note: If you opt to have your parcel left in a 'safe place', this is done at the customer's own liability and risk. No responsibility will be taken for lost or stolen parcels.
Please note that we do not deliver to caravan parks, camp sites, holiday homes or PO boxes.
Standard UK Delivery orders are sent on a tracked 48hr service with Royal Mail depending on the destination. A signature will be required upon delivery or can be left in a safe place upon request. Please ensure someone will be available to accept your parcel, otherwise your order will be returned to the depot. Organisation of re-delivery is the responsibility of the customer.
During busy periods delays may occur. If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of back order, exchange or cancellation.
Once parcels have been dispatched we are unable to change the address.
Please note: If you opt to have your parcel left in a 'safe place', this is done at the customer's own liability and risk.
Our delivery service covers most UK residential addresses with individual post codes. Caravan parks, camp sites, holiday homes and PO boxes are excluded.
Express Delivery is $14 and will arrive within 2-3 working days.
Unfortunately we do not currently offer weekend delivery on Saturday or Sunday. Any orders placed after 12pm or Friday-Sunday will be shipped on the next working day. Orders placed on Bank Holidays will not be processed until the following working day, this can add one more day to delivery times.
If we are unable to fulfil your order on an Express Delivery service you will be contacted by a member of our Customer Service Team.
When your order leaves our warehouse, we will send a shipment confirmation, when available, this will contain a link to track your order. If this link is not included and you should wish to track your parcel, please contact our customer services team who will be able to assist you.
We offer a 28 day returns policy. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you would like a different size or colour, please return your unwanted item(s) for a refund and place a new order. Alternatively, we will refund the original amount spent on the purchase and then place a new order for the replacements. We will prepare this and send via email for you to complete your payment details. You will be charge the same amount (or less if the item(s) is on promotion) as the initial order. The return order for your exchanges will include a return postage to pay.
There's no need to let us know you're returning something, just tear off the returns slip on the bottom half of your invoice, fill in as required and include in your returned parcel.
Non-faulty items being returned from outside the UK – excluding the Channel Islands, Isle of Man and Northern Ireland – are returned at the customer’s expense and risk.
We will refund the price you paid for your item, including sale items, back to your original payment method.
Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period.
The goods are the customer’s responsibility until they reach us, so please ensure they're packed up properly and you use a postal service that insures you for the value of the items you are returning as well as obtaining a certificate of postage in case the parcel should go missing.
All goods will be inspected on return. Please ensure that tags are in place, the product has been unworn and a resalable condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We will not be responsible for any items that are returned to us by mistake.
Please mark the parcel as 'Return – unwanted GB goods' and return to:
Trotters ChildrenswearReturns Department3 Gorst RoadLondon NW10 6LA
If you believe that something is missing from your order or you have received a faulty, damaged or incorrect item, please contact us within 28 days so we can arrange a replacement for you. In most cases you will need to provide photo evidence and/or return it to us before we can replace it or refund you.
If your parcel was shipped to the USA on our FedEx service and arrived damaged, please notify us and FedEx within 24hrs of receipt.
It can take us up to 14 working days to process a return although we aim to do this within 3-5 days of receipt of the item(s).
If you have received one of our products as a gift and it does not fit or is faulty/damaged, you can take your item(s) to your local Trotters store and exchange for another item. - Please note our exchange policy below.
Alternatively, you can return the item to our address below for exchange including your completed returns form, specifying your item/s as a GIFT exchange. If you choose to exchange an item that is faulty or damaged, we cannot always prevent the original purchaser from knowing and can only send the exchange/replacement to the original delivery address.
No refunds will be given on gifts, unless refunded directly to the purchaser’s card. The purchaser will be notified by email.
In order to exchange an item, you must return it in saleable condition within the 28 day return period, however, an exchange can only be processed where there is stock available. You are welcome to use the Free Postage slip (UK delivery addresses only) included in your order or alternatively, ship to the address below. Goods will remain your responsibility until we receive them so please ensure you obtain proof of posting and use an insured delivery service.
Trotters Childrenswear
Please can we kindly request you include a note with the below so we are able to process on receipt:
If you have any questions or queries regarding our delivery options please contact customer service Monday - Friday: 09:00-17:30GMT.
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